FedEx blames COVID as local customers experience shipping delays

RICHLAND, Mississippi (WLBT) – Earlier Wednesday, a line of people rushed into the parking lot outside the Richland Ship Center. Everyone with the same problem – unshipped packages.

“I have been waiting since December 27,” said one person.

“I was supposed to have the package by noon Monday and still haven’t received it,” added another. “I have nothing.”

People say they waited up to two hours on site – an employee apparently walking back and forth from reception to the warehouse to get packages and a manager claiming the wait was due to staff issues .

“There were about 10 people in front of me who said they had been there for hours.”

FedEx issued a statement to WLBT on the specific location saying that “Some of the employees at the Ship Center have tested positive for COVID-19” and that they are “adjusting our operations to the best of our ability.”

However, people say they are still frustrated because the items they need are urgent.

“It’s a laptop computer. It’s a work laptop and I need it. I desperately need it, I needed it Monday at noon. I am losing money. I lost money because of it.

And when customers called the store they told us they gave it their all corn a direct response.

“They said it was for delivery. I called here three times and they told me they had no one to deliver the packages but it was on the way. But I still haven’t received it.

“My analyzes keep changing and now they indicate that the business has been closed, attempted delivery. They haven’t tried and I work in a residential house.

Moreover, the problem does not appear to be confined to Richland. Two men told me they drove from Huntsville, Alabama to Richland to get their packages for their business.

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